We are committed to supporting our patients and their families beyond their incident, whether that be by providing opportunities to speak to us or by pointing you in the direction of specialist organisations that can help.
Patient and family event
We're inviting patients and families of Magpas Air Ambulance to join us for an open event at our airbase and headquarters in Alconbury Weald.
Find out more about our aftercare services available to you, meet our aftercare team—including Magpas Air Ambulance Dr Sarah Hazleman, our Clinical Lead for Patient Engagement—and connect with other patients and their family members.
Find out more and RSVP today. We'd love to meet you!
We're here for you
We understand that the recovery journey after you or your loved ones meet the Magpas Air Ambulance team can be long and complicated, and we're keen to support you in any way we can.
Some patients and/or their families find it beneficial to have contact with our patient engagement team, who can offer tailored support and follow-up at a pace that's comfortable for you.
Even if you're not sure what kind of support you require, we're here to help. We can offer a point of contact to answer questions, talk through your case and help you process what happened to you or your loved one.
If you feel this would be beneficial to you, or if you would like to pay us a visit to meet the team, please use the form below and we'll be in touch.
We'd love to hear from you
Patient contact request
Organisations that can help
Wherever you are on your recovery journey, there are many organisations that can provide you with specific support. You can find a list of some of them below, along with details of how you can get in contact with them.
Magpas Air Ambulance is dispatched to the most critically ill and injured patients and sadly, despite our best efforts, some patients do not survive. If you have been affected by the death of a loved one and need further support, please do get in contact with us or one of the dedicated organisations below.
Road Victims Trust
The Road Victims Trust is a registered charity offering a range of free support services to residents of Bedfordshire, Cambridgeshire and Hertfordshire who have been affected by fatal road collisions.
01234 843345
enquiries@rvtrust.co.uk
Brake
Brake’s National Road Victim Service provides someone to help you, from day one, if you or someone in your family are bereaved or seriously injured in a road crash.
0808 8000 401
help@brake.org.uk
Sudden Cardiac Arrest UK
Sudden Cardiac Arrest UK provides support for cardiac arrest survivors and creates a network for patients to interact with others affected by sudden cardiac arrest, as well as access to resources.
info@suddencardiacarrestuk.org
Headway
Headway works to improve life after brain injury by providing vital support and information services. They have a network of groups and branches across the UK, providing a range of services including rehabilitation programmes, carer support, social re-integration, community outreach and respite care to survivors and families in their own communities.
0808 800 2244
helpline@headway.org.uk
Mind
Mind provides advice and support to empower anyone experiencing mental health issues. Their website has resources and many different ways for people to get in contact with them and access support.
0300 123 3393
info@mind.org.uk
Cruse Bereavement Care
Cruse Bereavement Care offers support to those affected by loss. Their vision is for all bereaved people have somewhere to turn when someone dies.
0808 808 1677
Coroner’s Courts Support Service
The Coroners’ Courts Support Service offers emotional and practical support for bereaved people facing an inquest. Trained volunteers can offer guidance on procedures in court.
0300 111 2141
helpline@ccss.org.uk
NHS East of England Trauma Network
There are many organisations that are able to provide further support in addition to that provided by NHS services.
Aftercare advice
If you have recently been involved in an incident and attended to by the Magpas Air Ambulance team, you may be seeking further advice on the best next steps for your care. Use the tabs below for further guidance and support.
If you've been assessed by a Magpas Air Ambulance doctor and/or paramedic and directed to this page for the next steps, then they likely felt that you do not need to attend a hospital Emergency Department at the current time and are able to return home to rest.
If the doctor/paramedic gave you specific advice about any minor injuries you have, we urge you to follow this advice.
Being involved in an accident is always traumatic, and it is likely that you will find your aches and pains worsen slightly over the next 24 hours. Regularly taking a painkiller such a paracetamol (please consult the packaging) will often help. Very occasionally, some patients may develop a problem later on after their incident, so we would advise that:
- Someone is able to be with you for the next few hours
- You attend your local Emergency Department if you develop worrying symptoms, such as:
- Difficulty breathing
- Worsening abdominal pain despite painkillers
- Drowsiness
- Chest pain
- Limb weakness or numbness
Call 111 or visit www.nhs.uk for further details or assistance.
If you've been assessed by a Magpas Air Ambulance doctor and/or paramedic and directed to this page for the next steps, then they likely felt that you do not need to attend a hospital Emergency Department at the current time and are able to return home to rest.
If the doctor/paramedic gave you specific advice about any minor injuries you have, we urge you to follow this advice.
It is likely that you will have a headache after your injury. Taking regular painkillers such as paracetamol (please consult the packaging) usually helps with this. It is important that you also rest at home. For the next 48 hours, we advise that you stay within easy reach of help and that you don't drive or operate machinery, or drink any alcohol. It is also recommended that you avoid contact sports for at least three weeks.
Some people who have experienced a minor head injury later develop unexpected symptoms. If you experience any of the following symptoms, it is important that you go to your local Emergency Department:
- Vomiting
- Increasing drowsiness
- Changes in vision
- Unusual behaviour
- Fitting or seizures
- Slurred speech
- Persistent and worsening headache that does not improve with painkillers
Call 111 or visit www.nhs.uk for further details or assistance.
If you've been assessed by a Magpas Air Ambulance doctor and/or paramedic and directed to this page for the next steps, then they likely felt that you do not need to attend a hospital Emergency Department at the current time and are able to return home to rest.
They may be suggesting that you have a neck sprain—stretched, torn or bruised muscles and ligaments. It may take 6-12 hours for symptoms of the neck sprain to develop. This can cause pain, stiffness and a temporary loss of movement in the neck, which may last from 3 days to 3 weeks.
If the doctor/paramedic gave you specific advice about any minor injuries you have, we urge you to follow this advice. The following advice should be taken by anyone suffering from a neck sprain:
- Take regular painkillers and anti-inflammatory medicines such as paracetamol and ibuprofen (please consult the packaging) if you're able
- Do not use a neck collar or support as this will only increase the stiffness in your neck
- Exercise your neck every waking hour during the day, repeating each of the below exercises 5 times slowly, allowing the muscles to stretch out. Only move to the point of pain—do not press through it.
Driving a car is not recommended while your neck is stiff or painful. If the pain persists after 7 days, please contact your GP or local Emergency Department.
Call 111 or visit www.nhs.uk for further details or assistance.
Your feedback is important to us
Your experience of the care you or your loved one received as a patient of Magpas Air Ambulance is essential to improving our service. Please consider leaving feedback on your experience.
Leave a message for our team
Do you have a message you'd like to leave for the Magpas Air Ambulance team? If you'd like to send a note to our clinical or aviation teams, please use the space below and we'll pass on your thoughts.
Patient Voices
Patients—past, present and future—are at the heart of everything Magpas Air Ambulance does.
Use your unique perspective into the service the charity provides. Join other former patients and family members to help shape Magpas Air Ambulance’s patient communications and care.
Find out more about what our Patient Voices forum entails, upcoming events and patient open evenings.
Patient privacy
Management of patient data is something we take very seriously at Magpas Air Ambulance, and we have strict processes in place to ensure the confidentiality of any information we gather as part of patient’s record. Our privacy notice for patients has also been written to specifically answer questions relating to personal information and how we use and manage the information.
If you would like to discuss the care you received, or if you have any questions for us, please feel free to reach out. Use the button below to email us, or call 01480 371060 (option 4).