We are committed to supporting our patients and their families beyond their incident, whether that be by providing opportunities to speak to us or by pointing you in the direction of specialist organisations that can help.

We're here for you

We understand that the recovery journey after you or your loved ones meet the Magpas Air Ambulance team can be long and complicated, and we're keen to support you in any way we can.

Some patients and/or their families find it beneficial to have contact with our patient engagement team, who can offer tailored support and follow-up at a pace that's comfortable for you.

Even if you're not sure what kind of support you require, we're here to help. We can offer a point of contact to answer questions, talk through your case and help you process what happened to you or your loved one.

If you feel this would be beneficial to you, or if you would like to pay us a visit to meet the team, please use the form below and we'll be in touch.

We'd love to hear from you


Organisations that can help

Wherever you are on your recovery journey, there are many organisations that can provide you with specific support. You can find a list of some of them below, along with details of how you can get in contact with them.

Magpas Air Ambulance is dispatched to the most critically ill and injured patients and sadly, despite our best efforts, some patients do not survive. If you have been affected by the death of a loved one and need further support, please do get in contact with us or one of the dedicated organisations below.

Road Victims Trust
The Road Victims Trust is a registered charity offering a range of free support services to residents of Bedfordshire, Cambridgeshire and Hertfordshire who have been affected by fatal road collisions.

01234 843345

Brake’s National Road Victim Service provides someone to help you, from day one, if you or someone in your family are bereaved or seriously injured in a road crash.

0808 8000 401

Sudden Cardiac Arrest UK
Sudden Cardiac Arrest UK provides support for cardiac arrest survivors and creates a network for patients to interact with others affected by sudden cardiac arrest, as well as access to resources.


Headway works to improve life after brain injury by providing vital support and information services. They have a network of groups and branches across the UK, providing a range of services including rehabilitation programmes, carer support, social re-integration, community outreach and respite care to survivors and families in their own communities.

0808 800 2244

Mind provides advice and support to empower anyone experiencing mental health issues. Their website has resources and many different ways for people to get in contact with them and access support.

0300 123 3393

Cruse Bereavement Care
Cruse Bereavement Care offers support to those affected by loss. Their vision is for all bereaved people have somewhere to turn when someone dies.

0808 808 1677

Coroner’s Courts Support Service
The Coroners’ Courts Support Service offers emotional and practical support for bereaved people facing an inquest. Trained volunteers can offer guidance on procedures in court.

0300 111 2141

NHS East of England Trauma Network
There are many organisations that are able to provide further support in addition to that provided by NHS services.

Aftercare advice

If you have recently been involved in an incident and attended to by the Magpas Air Ambulance team, you may be seeking further advice on the best next steps for your care. Use the tabs below for further guidance and support.

Your feedback is important to us

Your experience of the care you or your loved one received as a patient of Magpas Air Ambulance is essential to improving our service. Please consider leaving feedback on your experience.

Leave a message for our team

Do you have a message you'd like to leave for the Magpas Air Ambulance team? If you'd like to send a note to our clinical or aviation teams, please use the space below and we'll pass on your thoughts.


Sarah Hazleman

Clinical Lead for Patient Engagement

If you would like to discuss the care you received, or if you have any questions for us, please feel free to reach out. Use the button below to email us, or call 01480 371060 (option 4).