Clinical governance relates to quality, accountability, responsibility, safety and excellence—all of which are fundamental to the charity’s organisational culture and philosophy.

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What is clinical governance?

Clinical governance is the system of monitoring and continuously improving the quality of our clinical services to ensure we provide outstanding, safe care to all. Most importantly, we create a culture in which excellence will flourish. 

Magpas Air Ambulance works closely with the NHS, adopting and developing best practice to be industry leaders.

Clinical governance promotes a learning atmosphere where open participation is valued, multi-disciplinary teams work together and patients are considered as partners.

Care Quality Commission (CQC)

In 2007, Magpas Air Ambulance became the first independent pre-hospital care service in the UK to voluntarily register with the Care Quality Commission (CQC). The CQC is the independent regulator of health and social care in England. They inspect services to make sure they provide patients with safe, high-quality care.

Magpas Air Ambulance was last inspected in September 2022; the Care Quality Commission found that Magpas Air Ambulance delivered an outstanding service with ‘many examples of outstanding practice’ highlighting that the service created a ‘positive patient-focused culture’, used ‘innovation and research to improve patient outcomes’ and achieve the service’s mission of saving lives. You can see where we rated outstanding in our previous inspection and read the report here. Whilst our new premises have been approved by the CQC for operational use, we are yet to have a full CQC inspection of the new Magpas Air Ambulance base.

Caring for our patients

Patient privacy

Management of patient data is something we take very seriously at Magpas Air Ambulance, and we have strict processes in place to ensure the confidentiality of any information we gather as part of patient’s record. Our Service User’s Guide has also been written to specifically answer questions relating to personal information and how we use and manage the information.

Learn about your right to make subject access requests (SAR) at Magpas Air Ambulance on our requests for information page.

Patient feedback

Your experience of the care you or your loved one received as a patient of Magpas Air Ambulance is essential to improving our service. Please consider leaving feedback on your experience. In addition, we also use an independent third-party website, IWantGreatCare, to collect feedback to ensure transparency. Visit our IWantGreatCare page to rate the care you received.

Your feedback is also used by the Care Quality Commission to evaluate the quality of our care.

Rachel Carter

Governance Officer

Do you have any questions about our clinical governance at Magpas Air Ambulance? Please feel free to reach out to me if you do, I'd be happy to hear from you.