If you have signed up online and do not receive a confirmation email within 48 hours, please check your spam mail in the first instance. If it’s not in your spam then please get in touch.

Whether you’ve signed up online or in-person/by mail, you will receive a welcome pack in the post. If you do not receive this within 10 working days from registration, please get in touch.

Contact the Magpas Air Ambulance supporter care team by email, magpas-lottery@computerlottery.co.uk, or phone, 01480 718801. 

It is against the law for anyone under the age of 18 to take part in any form of gambling. We are unable to permit anyone under the age of 18 to take part in our lottery—anyone under the age of 18 who buys a lottery ticket will have their entry forfeited and will not be entered into the draw. 

Donations to our charity, such as those from our lottery, help keep Magpas Air Ambulance saving lives 24/7 for people across the East of England. For every £1 ticket that goes into the weekly lottery 75p goes straight back to funding our lifesaving service. Every ticket bought will help keep our air ambulance flying, our rapid response vehicles on the road, and our medics responding to critically ill or injured people when they need us most. 

We have found that running a lottery is one of our most effective ways of raising vital funds to support Magpas Air Ambulance and raise awareness for the charity. For some supporters, this is the only way they choose to donate to Magpas Air Ambulance. raises more in donations and ticket sales than is spent on the prizes and production of the lottery itself. The lottery brings in over £3.3million a year and accounts for 80% of the charity’s funding. This is a significant amount that we simply could not have achieved alone.

Unity4

Throughout the year we may call or speak to our supporters regarding their support. Calls for Magpas Air Ambulance are in partnership with Unity4, who fundraise on our behalf..

If you choose to call us back you will be greeted with a message from us informing you that we have called you with a non-urgent message and that we may call back. If you do not wish to be contacted again please enter the phone number you were called on after the tone -please include your area code if entering a landline number.

LFS

Our lottery partner, LFS, administers our lottery, helping us to make sure it is fair, transparent and complies with gambling legislation. For any queries relating to your lottery membership, please contact the friendly team at LFS either by email at magpas@computerlottery.co.uk or call them on 01480 718801.

LFS also employ fundraisers who encourage people to join the Magpas Air Ambulance Lottery, including at door-to-door visits, public events and in town centres. If you’re concerned about someone who says they are collecting for Magpas Air Ambulance, you can see who currently works as a lottery fundraiser here on our website, or by calling us on 01480 718801 to check.