Clinical Documentation

Patient And Relative Hub

As one of our patients (or a loved one), we know that you have probably had a life-changing experience the day you met us. We want you to know that we still care about you. We know that often the journey after we meet is a long one and if we can support you in any small way during this and help in your recovery, we will.  This part of our website is for you. It aims to allow you to easily contact us, share your experiences (good or not so good) and provide some ways in which we and other organisations can help you.

Get In Touch

Some patients and their families have found it beneficial to speak to and meet with the team that attended their incident or other members of our senior clinical team. This can allow for us to answer any questions you may have about the care you received and help you understand what happened before you were admitted to hospital. If you would like to speak to us or arrange a visit, please complete our contact form or email us at
  • Please fill in the appropriate Fields Below

You can find all the other ways to get in touch with us here.

Patient Feedback

Your experience of the care you received as a patient of Magpas Air Ambulance is essential to improving our service. Please click here to view our Patient Guide.

If you would like to provide some feedback, you can do so on our Patient Feedback page. We fully appreciate that sometimes people are too unwell to remember much about the care they received. If there is anyone close by, such as a carer or a friend who is able to provide feedback instead, they are most welcome to.

Complete Our Patient Feedback Form

Your Health Records

Management of patient data is something we take very seriously at Magpas Air Ambulance and we have strict processes in place to ensure confidentiality of any information we gather as part of a patient’s record. The Magpas Air Ambulance Service User’s Guide has also been written to specifically answer questions relating to personal information and how we use and manage the information.

You can find more information on our Governance page.

Message to the team

  • Our team are always grateful to hear from former patients and their families. Just use the space below to write your message and we will share it with the team.

You can use the space above to write a message and send to us to share with the team. Alternatively you can email us at

Patient Stories

Click here to read some of the real stories from patients treated by Magpas Air Ambulance.

Chris is just one of the patients we delivered lifesaving care to thanks to your support.

Magpas Air Ambulance not only saved my life. They gave me the chance to live how I wanted to.

28 year old Chris from Bedford suffered potentially fatal injuries when he was involved in a serious motorbike and car collision in October 2012. Magpas Air Ambulance were called to Chris and gave him the hospital level care he needed at the roadside.

Chris has made a fantastic recovery. He’s a team leader and outreach support worker based in Hertfordshire. Chris says, “Five years on and I still feel incredibly grateful. Thanks to their specialist early intervention, Magpas Air Ambulance not only saved my life, they gave me the chance to live in the way I wanted to. I have since become a new Dad and have got back to working in an industry that I like – none of that would have been possible without Magpas Air Ambulance.”

Our service is not state-funded and we rely on generous public donations to deliver our 24/7 lifesaving care. Find out how you can help by making a donation or fundraising for us.