Clinical Documentation

Longest serving charity member shortlisted for national award


St Ives based Natalie Church is one of the most motivated, enthusiastic and dedicated members of staff at Magpas Air Ambulance. Having joined the charity over 17 years ago, she has played a crucial role in the evolution of Magpas, facilitating and orchestrating many large and significant projects and ultimately shaping the charity into the organisation it has become today.

In light of this, Natalie was nominated ‘Charity Member of the Year’ for the Air Ambulance Awards of Excellence and has since been shortlisted for the national award. Natalie explains, “Finding out I was shortlisted for this award was an unexpected and wonderful surprise! I started working at Magpas Air Ambulance over 17 years ago as an admin assistant. I’ve worked hard over the years to develop myself and have since become the Director of Operations. I’ve been fortunate enough to support the medical and operational team in the introduction of key developments over the years; ensuring we deliver the best Pre-Hospital Emergency Medicine service and that we reach our patients as quickly and as safely as possible. When I first started, we didn’t have a dedicated doctor-paramedic team, we didn’t have our own helicopter and we weren’t providing the 24/7 service we are today. The changes I’ve seen in the charity over the years have been incredible and I am so proud of our achievements.”

These lifesaving projects have only been so successful with Natalie’s hard work, she has also been doing this while juggling being a mum to two young children and all the day to day tasks her role requires. Including managing a team of operations staff and working closely with a team of over 50 doctors, paramedics, pilots and co-pilots, ensuring the provision of the service runs smoothly and being an on-call manager for the medics 24/7 – helping to solve operational issues around the clock. Natalie is also focusing on some of Magpas’ current strategic projects such as bringing a next generation helicopter to the region.

Simply put, the charity wouldn’t be where it is today without Natalie’s tireless support. Her dedication and passion for Magpas Air Ambulance is infectious. When asked what Magpas means to her, Natalie says “Working for this lifesaving charity is a huge part of my life and Magpas Air Ambulance genuinely feels like an extended part of my family – not many people get to say that about their job!”

The winner will be revealed at the awards ceremony held on 12th November at the Chelsea Harbour Hotel, London.